Shipping & Tax FAQ

YOYO FOODS is a B2B-only wholesaler. By placing an order on our store, you acknowledge and accept the following shipping, delivery and tax conditions.

In short
  • Ex-warehouse (EXW Valenton): risk passes to the carrier as soon as the goods leave our warehouse in Valenton. YOYO FOODS does not refund goods damaged or lost in transit.
  • Shipping costs: calculated automatically on the payment page based on your address and the weight and volume of your order. Over 10 cartons (France) or 30 kg (other EU countries): pallet delivery, free quote.
  • VAT: 0% for EU businesses outside France with a valid VAT number. French VAT for customers in France.

What are the advantages of ordering by pallet?

Q: How can I reduce my shipping costs per item / carton?

A: The more cartons you order, the lower the shipping cost per carton. For large orders of 10 cartons or more, we recommend our pallet shipping service, which considerably reduces transport costs compared with sending individual parcels.

Q: How do I find out my pallet shipping cost for a larger order?

A: At the moment, our online payment page only supports parcel shipping (up to 10 cartons for customers in France and up to 30 kg for other European customers). If your order exceeds these limits, please contact us directly for a personalised pallet shipping rate. We will be happy to send you a free quote tailored to your order!

Request a free pallet quote

Shipping & Delivery FAQ (France & Europe)

Q: Which delivery options do you offer?

A: We offer two options for our business customers:

  • Chronopost France & International / DGS Transports delivery: if you don't have your own carrier, we can arrange delivery of your parcels and pallets via Chronopost & DGS Transports as an additional service. Please note that shipping costs are at your expense and that you bear full responsibility for the goods during transit.
  • Use your own carrier: you are welcome to use your own transport company. Your carrier simply collects the goods directly from our warehouse in Valenton, France.

Q: How do I find out my shipping costs when ordering online?

A: Simply enter your full delivery address on the payment page. Shipping costs are calculated automatically at checkout, based on your destination address and the total weight and volume of your order, before you pay.

Q: Who is responsible for loss or damage during delivery?

A: As a B2B-only wholesaler, all our shipments are made on an "Ex-Warehouse" basis. This means that risk transfers at the exact moment the goods leave our warehouse. As soon as the carrier takes possession of your pallets or cartons, the goods travel entirely at your own risk. YOYO FOODS is not liable for any loss, damage, theft or temperature variation occurring during transit.

Q: My order arrived damaged. Will YOYO FOODS refund or replace it?

A: No. As delivery is entirely your responsibility once the goods leave our warehouse, YOYO FOODS does not grant any refund, credit note or replacement for goods damaged or lost by the carrier. You must file a claim directly with the transport company.

Q: What exactly should I do if my delivery arrives damaged?

A: To make sure the carrier's insurance covers your loss, you must strictly follow this legal procedure:

  • Inspect immediately: check all pallets and cartons in the driver's presence before signing anything.
  • Write reservations: if an item is missing or damaged, write clear, precise and detailed reservations on the driver's official delivery receipt (e.g. "2 cartons of mango syrup crushed and leaking").
  • File an official claim: you must confirm the damage directly with the carrier by sending a registered letter with acknowledgement of receipt within 3 working days of delivery.

EU VAT & Tax FAQ

Q: I am a business based in the EU (outside France). Do I have to pay French VAT?

A: If you are a business registered in an EU member state other than France, you benefit from a VAT exemption for intra-community supply at 0%.

Q: How do I get the tax exemption on my order?

A: The process is fully automated on our website. When creating your account or on the payment page, enter your valid EU VAT number. Our system instantly checks your number against the official EU VIES database. Once validated, VAT is automatically deducted from your cart total.

Q: What happens if I don't provide a VAT number or it is invalid?

A: If you don't provide a VAT number or the VIES system rejects it, we are legally required to apply the standard French VAT rate to your order. We cannot remove VAT retroactively once the invoice has been issued without a valid number, so please make sure your details are correct before paying!

Q: I am a business based in France. Can I benefit from a VAT exemption?

A: No. As YOYO FOODS is a company registered in France and ships from a French warehouse, all domestic orders in France are subject to standard French VAT, regardless of your B2B status. You can recover this VAT through your usual accounting returns.